OBJECTIVE

To control the quality and safety of medical activities through introduction of quality management system for ensuring the rights of citizens for appropriate medical care in accordance with procedures and standards.

MATERIAL AND METHODS

Development of quality management system and implementation of lean technologies into the practice of the North Caucasus Federal Scientific Clinical Center are carried out with support of the Departmental Competence Center for the Quality Management System and the Coordination Center of the Federal Medical and Biological Agency of Russia for implementation of the federal program “Development of the Primary Health Care System». The basis is methodological recommendations of the Ministry of Health and proposals (practical recommendations) of Roszdravnadzor.

RESULTS

Lean management principles can significantly improve the quality of medical services and increase patient satisfaction. This approach not only optimizes processes, but also creates a culture of continuous improvement within the institution.

CONCLUSION

Development of quality management system will contribute to further ensuring the rights of citizens for timely high-quality and affordable medical care.