The special status of department heads, the current problems in their work, and the importance of management assessments determine the study’s relevance.

OBJECTIVE

To analyze the assessment of the work of department heads by medical organization management using correspondence surveys.

MATERIAL AND METHODS

An anonymous correspondence survey of 128 managers of medical organizations and their deputies was conducted to assess the parameters of the work of department heads. The questionnaire included instructions, questions about the age, gender, and position of the respondent, the age group of the assessed (36—55 years; 56 years and older), and 8 job metrics: Q1 quantity and Q2 quality of work (achievement of results), Q3 timeliness of execution, Q4 professional knowledge, Q5 teamwork, Q6 observing discipline, Q7 initiative to improve work, Q8 independent decision-making. For each metric, the respondent chose one of five response options.

RESULTS AND DISCUSSION

The work of 425 department heads was evaluated, of which 355 (83.5%) were males, 336 (79.1%) were aged 36—55 years, and 89 (20.9%) were aged 56 years and older. The median of the department heads’ work assessment was 3.13, 3.0 according to the metrics Q1, Q2, Q3, Q5, Q6, Q8, 4.0 according to Q4, and 2.0 according to Q7. The scoring levels for all metrics had a statistically significant difference (p<0.05), except for the pairs of metrics Q2 and Q6 (p=0.294); Q3 and Q7 (p=0.713). There was a statistically significant difference in the estimates of managers of different positions (h²=9.36, p=0.025); different genders (p<0.001) in general and according to Q3—Q8 metrics; department heads of two age groups in general (p=0.06) and according to Q2, Q3, Q4, Q6, Q7 metrics. There was no correlation of estimates with the age of respondents, r_S=0.04, p=0.376.

CONCLUSION

It is relevant to study the causal relationships between the work parameters, the role of personal characteristics of the employees whose activities are evaluated, and the respondents.